Location: Hilton Abu Dhabi Yas Island, Abu Dhabi, United Arab Emirates
Category: Hotel | Job Code: HOT0BHK5
Job Overview
Hilton Abu Dhabi Yas Island is hiring a Telephones Operator to manage calls, messages, and guest inquiries while providing top-tier service. This role is key to shaping the first impression of the hotel and supporting smooth internal communication.
Key Responsibilities
As a Telephones Operator, you will handle incoming calls, respond to guest and management queries, and support emergency procedures. You will answer and deliver messages accurately and assist guests with local knowledge. You will ensure wake-up calls are on time and follow hotel standards at all times. Using your understanding of hotel services and nearby attractions, you will also promote hotel offerings and help improve guest satisfaction.
What We Expect
To excel in this position, you should have a positive attitude and clear communication skills, especially over the phone. You must be able to work both independently and in a team. Strong customer service focus and basic computer skills are essential. You will be expected to maintain professionalism and follow safety protocols while delivering prompt responses.
Preferred Skills
It helps if you have experience in a guest-facing role or customer service environment. Knowledge of the local area and hotel services is also an advantage. You should be flexible, attentive, and always ready to support other departments when needed.
Why Join Hilton
Hilton is a world leader in hospitality, known for service, innovation, and opportunity. For over 100 years, we have created unforgettable guest experiences. Our vision is simple: “To fill the earth with the light and warmth of hospitality.” As a Hilton team member, you’ll be part of a global family that values respect, growth, and service excellence. Every role contributes to something bigger at Hilton.
