Emaar is hiring for the position of Reservations Advisor | Reservations (VUQ) in the United Arab Emirates. If you’re detail-oriented and enjoy working in guest service or call center environments, this role could be the perfect fit for your next career step.
Job Overview
As a Reservations Advisor, your role is to manage room bookings, handle inquiries, and ensure guests receive timely and accurate information. You play a key role in both customer satisfaction and revenue generation.
Key Responsibilities
- Handle reservations through phone, email, fax, and internet
- Promote packages, offers, and special rates
- Manage bookings with accuracy and professionalism
- Support guests by answering questions and offering suitable options
- Coordinate with internal teams for smooth reservation handling
What You Need to Succeed
To apply for the role of Reservations Advisor | Reservations (VUQ), you should have:
- At least 1 year of experience in a reservations or call center role
- High school diploma (Hotel Management degree preferred)
- Certificate in telephone handling or customer service is a plus
- Strong sales and administration skills
- Good computer skills and professional English communication
Performance Expectations
You will be measured on:
- Task handling speed and attention to guest needs
- Achievement of individual and team sales targets
- Quality of interactions (emails, calls, booking accuracy)
- Knowledge of promotions, systems, and services
Key Competencies
To succeed in this job, you’ll need:
- Customer-first attitude
- Focus on delivering results
- Willingness to learn and adapt
- Ability to stay calm and resilient
- Quick thinking and flexibility
Why Join Emaar
Emaar is a leading name in hospitality, offering fast-paced and rewarding careers. As part of the team, you benefit from:
- A culture built on customer focus and ownership
- Opportunities to grow and learn
- A motivated, talented team
- A company that values innovation and agility
How to Apply
To apply for Reservations Advisor | Reservations (VUQ) jobs in UAE:
- Go to Emaar’s official careers page
- Search for the job title
- Select the UAE location
- Submit your resume and required documents
