We are looking for a results-driven Store Manager to lead our retail operations in the UAE. This role is critical in ensuring excellent customer service, achieving sales targets, managing team performance, and maintaining store standards. If you’re passionate about retail leadership, apply now to be part of our growing team.
Key Responsibilities
Team Leadership
- Train, guide, and supervise store staff
- Manage shifts and daily operations effectively
- Motivate the team to achieve goals and uphold brand values
- Conduct performance evaluations and coaching sessions
- Be flexible with shift timing, including weekends and holidays
Customer Service Excellence
- Handle customer inquiries and complaints professionally
- Meet monthly customer satisfaction and NPS targets
- Maintain low waiting times by improving service efficiency
- Build strong customer relationships and ensure loyalty
- Set and enforce a high customer service standard
Sales and Revenue Growth
- Monitor and analyze sales performance
- Achieve monthly revenue and KPI targets
- Drive upselling and cross-selling strategies
- Inform customers about new products and services
- Track and adjust store strategy to meet targets
Inventory Management
- Control inventory levels and restocking
- Perform regular stock audits
- Prevent overstock and product loss
Store Appearance & Merchandising
- Ensure product displays meet brand standards
- Maintain a clean, organized, and visually appealing store
- Report and follow up on repair or maintenance needs
Security & Financial Oversight
- Implement loss prevention and security protocols
- Monitor all cash transactions and reporting
- Secure inventory and financial assets
Store Maintenance
- Ensure full compliance with safety and health standards
- Oversee cleanliness and general store upkeep
Training & Development
- Train team members on customer service and product knowledge
- Identify and address staff development needs
- Conduct weekly coaching and performance reviews
Administrative Duties
- Manage staff timecards and duty rosters
- Keep accurate sales, inventory, and performance records
Internal Communication
- Communicate store updates to team and management
- Share campaign details and policy changes with all staff
- Collaborate with departments like Training, Compliance, and Operations
Regulatory and Policy Compliance
- Enforce company policies and procedures
- Ensure all customer documents meet TDRA regulations
- Process services according to internal protocols
Qualifications
- Education: Bachelor’s Degree
- Experience: Minimum 2–3 years in a retail management role
Why Join Us?
At e&, we celebrate diversity. We are committed to building an inclusive culture where everyone can thrive. If you are a person of determination and need support during the hiring process, email us at: DiversityEquity&Inclusion@eand.com
Application Details
- Job ID: 10437
- Location: Dubai, United Arab Emirates
- Schedule: Full-time
- Apply Before: July 17, 2025
