About the Role
Pizza Hut UAE is hiring an experienced Operations Manager to lead its restaurant operations across the region. This role is key to driving sales, improving customer experience, growing market share, and ensuring operational excellence.
If you are passionate about people, performance, and delivering a world-class guest experience — this is your opportunity to join a leading restaurant brand under Americana Restaurants.
Key Responsibilities
Operational Strategy & Excellence
- Execute business strategies that boost sales and reduce operational costs
- Lead daily operations to ensure smooth performance and high guest satisfaction
- Monitor KPIs and financials to improve profitability and efficiency
- Maintain full compliance with all brand standards and company policies
People & Culture Leadership
- Build, coach, and empower a results-driven team
- Foster a culture of performance, accountability, and recognition
- Attract and retain top talent who reflect Pizza Hut’s values
- Support succession planning and leadership development
Customer Experience Focus
- Champion a guest-first culture across all locations
- Deliver Pizza Hut’s signature warmth, speed, and hospitality
- Roll out innovative products, campaigns, and promotions
- Use guest feedback to improve service and experience
Financial Management
- Manage budgets, labor costs, and operating forecasts
- Optimize staff scheduling and productivity
- Balance cost control with quality and customer value
Communication & Collaboration
- Ensure timely communication of goals, performance, and achievements
- Collaborate with the COO, Ops Director, and cross-functional teams
- Align operations with marketing, HR, and supply chain objectives
What We Look For
Education
- Bachelor’s degree required
- MBA is a strong advantage
Experience
- Minimum 12+ years in restaurant operations
- Prior UAE experience is mandatory
- Proven success in leading multi-unit operations
Knowledge & Skills
- Deep understanding of QSR or restaurant operations
- Strong leadership, decision-making, and people management
- Strategic thinking with excellent financial acumen
- Tech-savvy and comfortable with modern tools
- Excellent communication and problem-solving skills
- Ability to lead change and inspire high performance
Pizza Hut Values
- Customer First: Guests are at the heart of every decision
- People-Driven: We grow and celebrate our people
- Performance Culture: We set bold goals and achieve them together
- Fun & Energy: We work hard, stay humble, and enjoy the journey
Why Join Americana Restaurants?
Americana Restaurants is the MENA region’s largest restaurant operator. We manage global brands like Pizza Hut, KFC, Hardee’s, Krispy Kreme, and TGI Fridays. With nearly 50 years of success, we combine scale with innovation, offering dynamic career opportunities for those who want to lead and grow.
Apply Now
Step into a high-impact role as Operations Manager at Pizza Hut UAE. Drive business performance, lead passionate teams, and shape the future of one of the world’s most iconic food brands.
