Become the Face of Luxury Hospitality
Jumeirah, a leading global luxury hospitality brand and part of Dubai Holding, manages over 30 iconic properties across the Middle East, Europe, Asia, and Africa. At the heart of this portfolio stands Jumeirah Burj Al Arab, a symbol of Arabian elegance and the pinnacle of five-star experiences. We are currently hiring a Guest Services Executive – Guest Relations to join our exceptional team and deliver unforgettable guest journeys.
About the Role: Guest Services Executive – Guest Relations
As a Guest Services Executive, you will serve as the first point of contact for VIP guests. Your mission is to ensure smooth arrivals, offer personalized attention, and communicate key details that enhance every moment of their stay. With your local knowledge and warm hospitality, you’ll elevate the overall guest experience.
Key Responsibilities
- Greet and escort VIP guests to their suites, coordinating luggage and check-in efficiently
- Offer detailed information about hotel facilities, dining outlets, and experiences
- Share cultural and historical insights to enhance the guest’s connection to the destination
- Handle guest requests with speed and accuracy, coordinating with relevant departments
- Perform daily administrative duties to support the guest relations operation
- Upsell services and make on-the-spot reservations when opportunities arise
- Act as a point of contact throughout the guest’s stay, ensuring complete satisfaction
What We’re Looking For
To succeed in this role, you need confidence, empathy, and strong communication skills. A natural storyteller and problem solver will thrive in this high-touch environment.
- Minimum 1 year in a similar guest-facing role in luxury hospitality
- Fluent English communication; additional languages are highly preferred
- Flexible with scheduling, including nights, weekends, and holidays
- Comfortable working in fast-paced, dynamic service environments
- Professional, well-groomed, and poised under pressure
Why Work at Jumeirah Burj Al Arab
Working at Burj Al Arab is more than a job—it’s a legacy. We offer a world of benefits and opportunities for growth within one of the world’s most luxurious brands.
- Competitive, tax-free salary paid in AED
- Fully furnished accommodation and transport
- Annual flights home and paid leave
- Comprehensive medical and life insurance
- Discounts across all Jumeirah properties worldwide
- Performance-based incentives and career advancement pathways
Job Details
- Position: Guest Services Executive – Guest Relations
- Location: Umm Suqeim 3, Dubai, UAE
- Job Type: Full-time
- Apply By: July 31, 2025
Apply Now
Join the world’s most iconic hotel and become a valued part of the guest experience. Apply today to be a Guest Services Executive – Guest Relations at Jumeirah Burj Al Arab and make every guest moment unforgettable.
