Location: Hilton Abu Dhabi Yas Island, Abu Dhabi, United Arab Emirates
Category: Hotel
Job Overview
Hilton Abu Dhabi Yas Island is hiring a Front Office Supervisor to lead daily front desk operations while ensuring each guest receives a warm and professional welcome. This role helps deliver smooth check-in and check-out experiences, manage guest feedback, and support the front office team with leadership and product knowledge.
Key Responsibilities
As a Front Office Supervisor, you will oversee the reception area and assist the team in managing guest requests efficiently. You will guide team members to maintain high service standards and keep the Front Office Manager updated on guest feedback. Your responsibilities include ensuring front desk procedures run smoothly, especially during check-in and check-out. You will also use your knowledge of room categories, rates, and packages to support guests and promote upselling when appropriate. By leading by example, you will inspire the team to exceed guest expectations and maintain brand standards at all times.
What We Expect
To succeed in this position, you should have previous customer-facing experience and a passion for hospitality. A positive attitude and strong communication skills are essential. You must be comfortable working both independently and within a team. Attention to grooming and a focus on guest satisfaction are also required. You should have a basic level of IT knowledge and a strong understanding of hotel services.
Preferred Skills
It is helpful if you have worked in a hotel environment before, especially in a supervisory role. Knowledge of property management systems and front desk equipment is an advantage. You should show leadership traits, remain calm under pressure, and be ready to support other departments when needed.
Why Work at Hilton
Hilton is a global hospitality leader with a legacy of excellence spanning over a century. We provide a range of opportunities across our full-service hotels, resorts, and mid-scale brands. At Hilton, we believe in growth, service, and teamwork. Our vision is simple: “To fill the earth with the light and warmth of hospitality.” When you join Hilton, you become part of a brand that values people and empowers team members to create memorable guest experiences every day.
