Are you ready to elevate your career in retail? Qatar Duty Free, a part of the globally recognized Qatar Airways Group, is inviting experienced professionals to apply for the position of Shop Supervisor | Qatar Duty Free. This is your opportunity to join one of the most dynamic airport retail environments in the world, based in Doha, Qatar.
About the Role – Shop Supervisor at Qatar Duty Free
As a Shop Supervisor, you will support the Duty Manager in overseeing the daily operations of the shop floor. This includes managing sales performance, maintaining customer service excellence, stock management, merchandising, shift handovers, and handling customer feedback. The role plays a vital part in achieving the store’s daily and monthly sales targets through proactive leadership and staff motivation.
From allocating tasks to sales staff and conducting cash spot checks, to responding to customer grievances and handling staff discounts, your role as Shop Supervisor ensures a smooth and profitable retail operation. This position not only allows you to lead but also empowers you to train and mentor new team members, contributing to the growth of a high-performance retail team.
Key Responsibilities
Working as a Shop Supervisor at Qatar Duty Free, your core responsibilities include:
- Coordinating staffing, stock, and cash arrangements with the Duty Manager.
- Monitoring and maintaining optimal stock levels for maximum sales.
- Conducting on-the-job training for new sales team members.
- Handling daily shift priorities, cash discrepancies, and shrinkage control.
- Supervising tills, shift briefings, returns, and staff discount approvals.
- Leading pre-shift briefings about new product launches and promotions.
- Deputizing for the Duty Manager when required.
Your leadership and coordination will directly influence customer satisfaction and sales success at Qatar Duty Free’s premium retail outlets.
Qualifications & Experience Required
To be considered for the Shop Supervisor | Qatar Duty Free role, you must meet the following criteria:
- A relevant vocational, trade, or tertiary diploma/degree.
- A minimum of 4 years of experience in retail or customer service roles.
- Strong experience in inventory and stock management.
- Demonstrated leadership skills and the ability to manage teams effectively.
- Excellent problem-solving, organizational, and communication skills.
- Strong analytical thinking and confidentiality awareness.
A proven ability to prioritize tasks, meet deadlines, and deliver results under pressure is essential. If you’re a passionate retail leader who enjoys motivating teams and delivering excellence, this role could be your perfect fit.
Why Join Qatar Airways Group?
Qatar Airways Group began with just four aircraft and has now expanded into 12 successful business divisions, including Qatar Duty Free. The group is renowned for excellence, innovation, and global growth. Working with Qatar Duty Free means being part of a multicultural environment with boundless opportunities to grow.
At Qatar Duty Free, Shop Supervisor is more than just a job title — it’s a stepping stone toward a future filled with professional achievements and personal growth. With a strong focus on customer satisfaction and team success, this position promises challenges, rewards, and the chance to be part of an award-winning organization.
Application Deadline and How to Apply
Closing Date: 20 July 2025
Location: Doha, Qatar
If you are ready to take on this exciting opportunity, visit the official Qatar Airways Careers website and search for “Shop Supervisor | Qatar Duty Free” to submit your application before the deadline.
